We offer free shipping to the UAE.

We accept and deliver orders to the following locations:

To ensure timely delivery of your order, please be sure to provide an accurate shipping address. Please spell out the destination city and avoid abbreviations, misspellings, and typos, as these can cause delays in delivery

Changing Your Shipping Address After Placing an Order:

If you realize you have made an error with your shipping address after placing your order, please contact us immediately by email (service@jecosta.com), phone (+971505667569), or live chat. We will do our best to help you adjust your address before your order is shipped.

 Shipping to Multiple Addresses

We cannot guarantee that multiple orders can be combined into a single shipment. If you wish to group your items together, you can cancel your existing orders and place a new order for all the items you want to purchase.

When you place an order you will get a confirmation email once the order is confirmed. Once the order has been handed over to our shipping courier, you will get a shipped email, which includes the shipping carrier, tracking number, and a link to track the order status.

You can also find tracking number by logging in to your account and navigating to “Your Account” > “Order History”.

If you haven’t received your order yet, please follow these steps:

• Check the delivery status of your order on the courier’s tracking website.
• If the status is showing as “delivered”, but you haven’t received your order, or if you encounter any other problems, please contact us immediately.

We will investigate the issue and work with the courier to resolve any delivery problems as quickly as possible.

For your protection, we may require a signature on orders valued at $150.00 and above.

If you would like to waive the signature requirement on your orders, please contact us before placing your order. If you elect to waive a signature, we cannot refund or replace your order if it does not arrive.

In rare occurrences where your package is misplaced or incurs damage during transit, we urge you to immediately reach out to our diligent customer support team.
– We are resolutely committed to collaborating with the chosen shipping carrier to rectify the situation and reach a satisfactory resolution for you.

If you are less than completely satisfied with your purchase, you may return your order within 14 days (from the delivery date) for a full refund. Products must be returned in new or gently used condition. If your product arrived either damaged or defective, please contact us right away.

Sets/bundles are sold as-is and products cannot be substituted, customized, and/or returned individually.

Products marked as final sale are not eligible for return.

Exchanges:

We are unable to offer exchanges, but we are glad to assist you in returning your order and completing a new order for the new item(s) you want.

If you would like to exchange your item(s):

• Contact us to receive return instructions and address.
• Ship us the returned item(s) with the original packaging, including any associated free products or gifts along with the returned order.
• Once we have received your package, we will process a store credit to your profile which will appear on your account immediately.

We strive to ensure your order arrives perfectly, but if you experience any issue, please reach out to us by email (service@jecosta.com), phone (+971505667569) or chat.

Damaged items, Wrong items:

We strive to ensure your order arrives perfectly, but if you experience any issue, please reach out to us by email (service@jecosta.com), phone (+971505667569) or chat.