From Founder
Privacy Policy
We aim to provide you with our Privacy Policy, for jecostas , Inc. (referred to as “we ” “our” or “us”), in order to help you gain an understanding of how information can open up possibilities for our valued customers. Additionally we want to assure you that we deeply value and respect your wishes when it comes to limiting and safeguarding your Personal Information.
We have adopted a series of Privacy Policies in order to address the specific privacy concerns of certain groupings of individuals.
Information We Collect
What is Personal Information?
“Personal Information” means any information about an identified individual or an individual whose identity may be inferred or determined from that information. Personal Information does not include business title or business contact information when used or disclosed for the purpose of business communications, or aggregated or anonymous data from which the identity of an individual cannot be determined. We retain the right to use aggregated and anonymous data in any way that we determine is appropriate.
What Personal Information do we collect?
We collect and maintain different types of Personal Information in respect of the individuals (such as our customers and vendors) with whom we interact. This includes:
contact and identification information, such as your name, address, telephone number and e-mail address;
product and service related information concerning the products and services that we provide to, or receive from, you; and
business relationship information, including information related to your agreements, preferences, advisors and decision-makers, feed-back and information requested by or provided to you.
When you make a purchase in one of our stores, on our Websites or otherwise, create an account, post a product review, answer one of our surveys, or interact with us in any way, you may choose to give us Personal Information. We may also collect information about your interactions with us
This allows us to provide you with our services, to process your transactions more efficiently and, ultimately, to give you a higher caliber of customer service. If you choose not to provide the requested information we may not be able to provide you with the services, or certain features of those services may not be functional.
Usage and Website Activity Information:When you visit our websites, we or our third party service providers collect information about your use of the website: your Internet service provider’s address, your location as determined by your Internet Protocol (IP) address, the name of the Website or advertisement directing you, your user agent, as well as your clicks and activity on our Websites. We use this information to understand how to make our Websites more available and user-friendly to our customers as well as to provide you with advertising that may be of interest to you. This is described in more detail here.
Social Media
We may engage with you on various social media platforms like Facebook, and Instagram. If you contact us on one of these platforms for customer service or otherwise, we may contact you via direct message. Those communications are governed by this Policy as well as the policy of the relevant social media platform. The information we receive will depend on the terms that govern your use of the social media platform(s) and any privacy settings you may have set.
Use Of Data:
We use the collected data for various purposes, including:
- To provide and maintain our Services
- To notify you about changes to our Services
- To allow you to participate in interactive features of our Services when you choose to do so
- To provide customer support
- To gather analysis or valuable information so that we can improve our Services
- To monitor the usage of our Services
- To detect, prevent and address technical issues
- To detect and prevent fraudulent activity
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you already purchased or enquired about unless you have opted not to receive such information
Cookies and Other Tracking Technologies
“Cookies” are small amounts of data that are stored on your computer. They find their way to your browser via a web server. Cookies flag information about your activity on our Websites. This information helps us improve our Websites and make them friendlier and easier to use and allows us to market to you more effectively. We never use cookies to save passwords, credit card numbers or other highly confidential information. However, we use them and other tracking technologies to provide enhanced online marketing based on your interests and preferences. To learn how you can manage your personal information choices
Web cookies are used in some email messages and on our Websites to help us measure the effectiveness of those emails and for other analytical purposes.
How We Use Your Information
The Personal Information we collect is primarily used to provide you with our products and services, to process your transactions, to communicate with you, to offer better customer service and to improve communications.
When a purchased item is not immediately available, many of our customers appreciate receiving an email to update the status of their order. We also may need to contact customers by phone, postal mail or email if questions arise regarding their orders.
We also use Personal Information to send you information about products, services, and promotions that we think will be of interest to you if you have requested this information.
When you shop at our stores or order from our digital catalogs in Canada it is also an opportunity for you to provide us with information and feedback that helps us continue to bring new ideas, unique products and a creative approach to shopping for your home.
When you are supplying products and services to us, we may collect Personal Information to establish, maintain and manage our relationship with you, so that we may receive from you the products and services that have been requested, review such products and services, and work with you and so that you may understand our requirements for such products and services;
We also collect Personal Information to enable us to comply with applicable law or regulatory requirements, to protect us against error, fraud, theft and damage to our goods and property, and any other reasonable purpose to which you consent.
Third-Party Service Providers
In order to serve you better, we may at times contract with other companies (“Service Providers”) to help us process information and provide other services to us. For instance, their assistance can help us fulfill customer orders, manage, store and enhance customer data, send marketing, run promotions, and provide other services. For your security, these companies are bound by our nondisclosure agreements or other contractual arrangements to provide privacy protection for your information.
Advertising and Online Tracking
We contract with Service Providers to place our banner advertising on other websites. These Service Providers may collect information from us about your visits to our Websites and stores, and your interaction with our products and services. They also may use this information to tailor banner advertisements for goods and services. This information is collected through the use of a pixel tag (a small block of code on a webpage that allows the website to do things like read and place cookies), which is technology used by major websites. Personal Information may be shared with our Service Provider and its service providers,including, without limitation, your name, postal address and email address, as well as a record of any transactions you conduct on our Website or offline in order to deliver banner advertisements and other advertising tailored to your interests when you visit certain websites. We may track this information across the different devices you use to access the Websites. Our trusted Service Provider will not share any Personal Information with any other third parties, except as required to provide this service or as provided in this Policy.
Consent
It is important to us that we collect, use or disclose your Personal Information where we have your consent to do so. Depending on the sensitivity of the Personal Information, your consent may be implied, deemed (using an opt-out mechanism) or express. Express consent can be given orally, electronically or in writing. Implied consent is consent that can reasonably be inferred from your action or inaction. For example, when you enter into an agreement with us, we will assume your consent to the collection, use and disclosure of your Personal Information for purposes related to the performance of that agreement and for any other purposes identified to you at the relevant time.
Typically, we will seek your consent at the time that we collect your Personal Information. In certain circumstances, your consent may be obtained after collection but prior to our use or disclosure of your Personal Information. If we plan to use or disclose your Personal Information for a purpose not previously identified (either in this Privacy Policy or separately), we will endeavor to advise you of that purpose before such use or disclosure.
As we have described above, we may collect, use or disclose your Personal Information without your knowledge or consent where we are permitted or required to do so by applicable law or regulatory requirements.
You may change or withdraw your consent at any time, subject to legal or contractual obligations and reasonable notice, as described in this Privacy Policy or by contacting our Privacy Officer using the contact information set out below. All communications with respect to such withdrawal or variation of consent should be in writing and addressed to our Privacy Officer.
We assume that, unless you advise us otherwise, that you have consented to the collection, use and disclosure of your Personal Information as explained in this Privacy Policy.
Information Sharing
We may share information with third parties as necessary to detect and prevent fraud and other unlawful activities. We review transactions internally on a regular basis to identify potential concerns, and we partner with select Service Providers to further enhance our ability to ensure that fraudulent orders and/or potentially damaging worms, viruses and other types of malware do not interfere with our ability to provide the best possible products, value and services to you and to our other valued customers.
Where Information Can Be Shared or Disclosed without Consent: There may be exceptional circumstances where the use and/or disclosure of Personal Information may be justified or permitted or where we are obliged to disclose information without your consent. Such circumstances may include:
- Where required by law or by order or requirement of a court, administrative agency or governmental tribunal;
- Where we believe, upon reasonable grounds, that it is necessary to protect the rights, privacy, safety or property of an identifiable person or group;
- Where it is necessary to permit us to pursue available remedies or limit any damages that we may sustain; or
- Where it is reasonable for the purposes of investigating a breach of an agreement, or actual or suspected illegal activity.
Furthermore we may. Transfer your information to another party in the event of a change, in ownership or the granting of a security interest in our business. This could occur through an asset or share sale or some other type of business combination, merger or joint venture. However it is important to note that any receiving party would be obligated by agreements and obligations to use and disclose your information in accordance, with the provisions outlined in this Privacy Policy unless you provide consent for alternative usage.
We. Respect that not all customers may want to take advantage of the option to share their information, with companies. It’s important to note that in cases sharing your information with companies or online partners may be necessary, in order to access their services.
For instance, when you order a large item, we may send your name, address, email address and phone number to our shipping and in-home delivery vendors, allowing you to access their online delivery scheduling system. Our vendor does not share your Personal Information with third parties; it is used strictly to coordinate and complete your shipment and as described in this Privacy Policy.
Choosing not to share your information, for marketing purposes does not mean that your relevant information won’t be shared with shippers when you order products for delivery or, for marketing purposes. Likewise it doesn’t mean that we won’t share information if it is combined or aggregated (in a way that doesn’t identify you personally) or analyzed by us or our Service Providers.
Update Your Information
It is important that the information contained in our records is both accurate and current. If your Personal Information happens to change during the course of our relationship, please keep us informed of such changes.
Updating your contact information is quick and easy. Just contact us – include your previous and current full name, mailing address, email address and phone number or make changes directly through your account. Please understand updates may take some time to process.
In some circumstances we may not agree with your request to change your Personal Information and will instead append an alternative text to the record in question.
Remove Your Name From Our Lists at Any Time
To delete your name from our electronic contact lists (email or text), please follow these simple opt-out instructions. You can also follow the opt out instructions included with many texts and emails sent by us.
Access to Your Personal Information
You can ask to see your Personal Information. If you want to review, verify or correct your Personal Information, please contact us Please note that any such communication must be in writing.
When requesting access to your Personal Information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the Personal Information that we hold about you. We may charge you a fee to access your Personal Information; however, we will advise you of any fee in advance. If you require assistance in preparing your request, please contact the office of our Privacy Officer.
Your ability to access the Personal Information we have on file, about you is not unlimited. There are situations where legal or regulatory requirements may prevent us from providing some or all of the Personal Information we possess regarding you. Furthermore it is possible that the Personal Information has been disposed of deleted or anonymized in accordance with our obligations and practices, for retaining records.
If, for some reason we are unable to give you access to your Personal Information we will make every effort to explain the reasons, behind it taking into account any regulatory limitations.
Be Careful When You Share Information with Others
Links to Sites and Services
At times, we provide links our customers may be interested in, including links to social media sites such as, for example, Facebook or instagram. We are not responsible for these websites, which have their own privacy policies and privacy practices to which you may be subject. When visiting our presence on social media or other tools, you will be subject to those websites’ privacy policies. If you visit our Websites through a link from another website, you may be subject to that website’s privacy policy as well. If you choose to explore these websites and services, we suggest that you carefully review their individual privacy policies. See our Terms of Use for further information about use of social media.
Compliance With Laws and Law Enforcement
Information Security
Protecting your privacy is of importance, to us. We have implemented measures to safeguard your Personal Information from any potential loss, misuse, alteration or unauthorized access. To ensure the security of your payment details when processing them on our websites we utilize encryption technology. Additionally we have access controls in place that limit the availability of your Personal Information to those employees and representatives who require it for providing our services.
The security of your Personal Information is important to us, please advise our Privacy Officer immediately of any incident involving the loss of or unauthorized access to or disclosure of Personal Information that is in our custody or control.
About SSL Certificates
Here’s a breakdown of what SSL certificates do:
Encryption: SSL uses cryptography to scramble data as it travels between the browser and server. This makes it unreadable by anyone who might intercept it.
Authentication: The certificate confirms that you are the legitimate owner of the website. This helps users trust that they’re interacting with the real deal and not a fraudulent site.
Trust Indicators: When a website has a valid SSL certificate, most browsers display a padlock icon and the address bar shows “HTTPS” instead of “HTTP”. These visual cues assure users that their connection is secure.
Overall, SSL certificates are essential for any website that collects sensitive information or wants to build user trust. They also play a role in improving your website’s search ranking on some search engines.
Your Responsibilities
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You are responsible for all activities that occur under your account or password. As a result, it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a computer that others may have access to.
Privacy Policy Updates
Efforts to bring new services, ideas and partners to benefit our customers may make it necessary to amend our Privacy Policy. If this occurs, we will post the new policy on our Websites or by other means. Once posted, the new policy will go into effect immediately, replacing any previously stated policy. Your continued use of our Websites or services constitutes your consent to the revised Privacy Policy.
If you have any inquiries regarding
- accessing or correcting your Personal Information
- how we collect, use, handle or disclose Personal Information
- this Policy please get in touch, with our Privacy Officer. We will thoroughly investigate all complaints. If a complaint is found to be valid we will make every effort to address and resolve the matter
Modifications to This Statement
We may revise this Statement from time to time. The most current version of the Statement will govern our use of your information and will always be located here. If we make a change to this Statement that, in our sole discretion, is material, we will notify you either by prominently posting a notice of such changes prior to implementing the change on the Services and/or via the email associated with your account. By continuing to access or use the Services after those changes become effective, you agree to be bound by the revised Statement.
If you have any questions about this Privacy Policy, please contact us:
service@jecosta.com